Refund Policy
This Refund & Return Policy outlines the guidelines for returns and refunds for specific services and products purchased through our company. Please read this policy carefully before making any purchases. If you have any questions or concerns, feel free to contact our customer support team for assistance.
Reservation Confirmation
- Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation.
- If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.
- We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
Product Returns
1. Travel Accessories and Merchandise:
- Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 48 hours of receipt. We may require photographic evidence of the issue. We will do our best to replace the product or issue a refund, depending on the circumstances.
- Unwanted Products: If you change your mind about a purchased product, you may return it within 14 days of receipt, provided the product is in its original condition, unused, and in its original packaging. Return shipping costs are the responsibility of the customer.
Travel Services Returns
1. Flight Cancellations:
- Flight cancellation policies vary depending on the airline, fare class, and type of ticket purchased. It is important to review the specific terms and conditions provided by the airline at the time of booking
- Some flights may be non-refundable, while others may be partially refundable or eligible for rebooking with applicable fees
- Our team will assist you in navigating the airline’s cancellation policies and provide the necessary support for any changes or cancellations
2. Hotel and Accommodation Cancellations:
- Hotel cancellation policies vary depending on the specific property and rate selected. Most hotels have their own cancellation policies, which are typically stated at the time of booking and can be found in your reservation confirmation.
- Cancellations made within a certain number of days prior to the check-in date may incur a cancellation fee
- Our team will inform you of the specific cancellation terms applicable to your booking and assist you in making any necessary changes or cancellations.
3. Tour and Activity Cancellations:
- Tour and activity cancellation policies may vary depending on the specific service provider and the nature of the experience.
- Some tours and activities may require a certain notice period for cancellations, and others may be non-refundable.
- The cancellation terms and conditions for tours and activities will be communicated to you at the time of booking and provided in your reservation confirmation.
Return Process
1. Refunds for product returns will be issued within 5-7 business days after we receive and inspect the returned item. Refunds will be issued using the same method of payment used for the original purchase.
2. Refunds for travel service cancellations and modifications will be processed based on the terms and conditions of the service provider. We will assist you in processing any eligible refunds as quickly as possible.
Need help?
If you have any questions or need assistance regarding our Cancellation Policy or any other inquiries, please contact us using the following details:
Clara Travel & Tourism Office:
The Light Commercial Tower, Office No.504, Arjan, Al Barsha South – 3, Dubai – UAE
