Shipping Policy
This Shipping Policy outlines the guidelines for the delivery of physical products purchased through Clara Travel & Tourism. Please read this policy carefully before making any purchases. If you have any questions or concerns, please contact our customer support team for assistance.
Shipping Methods
- We offer shipping services for selected physical products, such as travel accessories and merchandise.
- The available shipping methods, carriers, and associated costs will be presented to you during the checkout process.
- Shipping options may vary depending on your location and the specific product(s) being shipped.
Order Processing Time
We use cookies and similar technologies for the following purposes:
- We strive to process and ship orders promptly. Most orders are processed within 1 to 3 business days, excluding weekends and holidays.
- During peak periods or promotional events, processing times may be slightly longer. We appreciate your understanding and patience during such times.
Shipping Time
- Shipping time refers to the estimated time it takes for your order to be delivered after it has been shipped.
- Shipping time varies depending on the destination, shipping method selected, and any potential customs clearance procedures.
- Estimated shipping times will be provided during the checkout process based on your shipping address and the chosen shipping method.
Tracking and Order Status
- Once your order is shipped, you will receive a confirmation email with tracking information, if available.
- You can track the status of your order using the provided tracking number through the website of the designated shipping carrier.
- Please note that it may take some time for tracking information to become available and for updates to be reflected on the carrier’s website.
Shipping Restrictions
- Some products may be subject to shipping restrictions due to their nature, size, or destination.
- Certain destinations may have specific customs regulations or restrictions on certain products. It is your responsibility to be aware of and comply with any applicable regulations.
Shipping Charges and Customs Fees
- Shipping charges are calculated based on the weight, dimensions, destination, and chosen shipping method for your order.
- Customs fees, import duties, taxes, and any additional charges imposed by the destination country are the responsibility of the customer. These fees may vary and are determined by the customs authorities of the destination country.
Shipping Address
- Please ensure that you provide an accurate and complete shipping address during the checkout process.
- We are not responsible for any delays, delivery failures, or additional charges resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Damaged Shipments
- While we make every effort to ensure that your order arrives safely and in good condition, we cannot be held responsible for lost or damaged shipments that occur during transit.
- If your order is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability
Need help?
If you have any questions or need assistance regarding our Cancellation Policy or any other inquiries, please contact us using the following details:
Clara Travel & Tourism Office:
The Light Commercial Tower, Office No.504, Arjan, Al Barsha South – 3, Dubai – UAE
